ASPEN SPA MANAGEMENT

Aspen Spa Management is an international spa consulting firm that provides hotel owners, developers and General Managers with assistance at all levels of spa development. Founded in 1961, Aspen Spa Management is experienced in many different types of spas ranging from hotel spas to destination spas and medical spas.

Aspen Spa Management delivers customized solutions for each and every client. From inspections to evaluations and complete spa development packages. We help our clients take a vision and turn it into a successful spa operation. We assist our clients at all levels including concept development, menu creation, space planning and design consulting, FF&E selection and installation supervision, staffing and staff training assistance, spa opening and management assistance.

FEATURED PROJECTS FROM AROUND THE WORLD

SPA CONSULTING SERVICES

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SPA INSPECTIONS

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This service consists of a mystery shopper evaluation providing an unbiased evaluation of the entire spa operation. Inspectors are sent to the spa anonymously to evaluate the treatments and the general operations of the spa. Recommendations for improvement are submitted in the form of a written report

SPA EVALUATIONS

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Aspen Spa Management thoroughly analyzes the viability of your project through a complete evaluation of the spa from both a technical and operational perspective. We evaluate the spa’s concept, physical location, layout, products & treatments, staffing & compensation, marketing and financials. Once completed, we provide an in-depth report of our findings. The report includes an overview of observations and provides recommended solutions.

CONCEPTUAL DEVELOPMENT

We provide unique spa concepts to ensure that each spa is unprecedented worldwide. Developing a spa concept is the first step in creating a successful spa operation. A unique concept is what establishes the proper choice of products to use, services to provide, equipment to purchase, design and management approach. The concept grounds the spa and every other detail of development stems from this base.

SPA PRODUCT SELECTION & MENU CREATION

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Aspen Spa Management chooses product lines that are in harmony with the overall concept, theme, environment and culture of the spa. Utilizing the identified product lines, we create a unique menu of services paying attention to regional and environmental sensitivities incorporating local ingredients and cultural influences.

SPA DESIGN CONSULTING

Aspen Spa Management provides input in all areas of spa design. Based on each projects requirements, Aspen Spa Management determines the ideal spa location, whether a new site or within an existing structure. We work closely with our clients to create optimal traffic flow patterns and functional & creative design solutions. In the instance of a predetermined space, we are able to take an existing floor plan and create a layout to enhance productivity, support the general operations and stimulate revenue.

EQUIPMENT SPECIFICATIONS

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Aspen Spa Management determines the best possible equipment and recommends the appropriate type based on functionality, esthetic appeal and budget. We work closely with the project architect and provide equipment specifications along with a detailed layout of the spa indicating FF&E placement. We assist our clients in ordering, arranging delivery and supervising installation.

STAFF RECRUITMENT & TRAINING

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Customer service is an essential element of spa operations and success. Aspen Spa Management guides each client in cultivating a team of spa professionals. We help our client’s pre-select, interview and hire candidates for managerial, technical, and administrative positions. We create customized training programs and oversee the process in order to ensure a consistent five star customer service experience.

PRE-OPENING ASSISTANCE

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Aspen Spa Management provides customized solutions in anticipation of a spa opening to ensure a successful launch. Pre-opening services include the creation of staff manuals that contain job profiles and standard operating procedures. We recommend spa software requirements, management systems, and reporting guidelines. We deliver internal & external marketing solutions and custom seminars related to hospitality and retail sales.

MANAGEMENT ASSISTANCE

A Management Assistance agreement provides ongoing assistance to the spa operation and guidance to the onsite staff. Aspen Spa Management supports the management team and gives advice on all technical and operational issues.

Our management assistance agreement provides ongoing operational support through:

Optimization of all technical data and material
Yield management solutions
Scheduling and software system support
Menu and product adjustments
Retail merchandising adjustments
Inventory control systems
Continuous staff training
Creative incentives and promotions
Internal and external marketing assistance
Financial management and performance reporting

OWNER

LESLIE FAIRBANKS

Leslie Fairbanks is the owner and managing director of Aspen Spa Management, an international spa consulting company specializing in delivering customized solutions for spa developments worldwide. With over fifteen years of experience planning, designing and managing spas, she brings a specialized understanding of the intricacies associated with spa operations. Raised in the destination city, Santa Barbara, California, Leslie is passionate about the spa and wellness industries. She is well versed in various massage modalities and aesthetic procedures. Leslie participates in the creation of spa projects throughout the globe; ranging from luxury boutique hotel spas, destination, resort and medical spas in the Americas, Africa, Asia, Europe, and the Middle East. This international experience provides her with a distinct and diverse understanding of spa services, operations and management. Possessing a vibrant and dynamic perspective on spa development, Leslie embodies the image of the industry.